Communication | Who has the worst phone etiquette - HR or recruitment?

Who has the worst phone etiquette - HR or recruitment?

Staff working in HR and recruitment have been cited as having the poorest telephone etiquette, new research has suggested.

According to a study conducted by business telecommunications provider 4Com, one in nine people (87%) with a role in recruitment and HR admitted to having bad manners while on the phone.

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Comments (1)

  • Anon
    Thu, 28 Mar 2019 1:07pm GMT
    Within a business HR function, I would say the most irritating emails; or phone calls you receive are from Recruitment Agencies, who in my opinion should never be referred to as HR. They are basically sales people and are extremely annoying. As I often say as an HR professional, if I have vacancies I will contact them and ask for support, I will never create a vacancy just because they ring. The frequency of their catch up calls are extremely annoying, they always act as if they are personal friends of yours just to get past reception. The whole recruitment agency industry needs to really look at the methods they use to contact people and how they can actually build good working relationships rather than becoming a nuisance. To refer to them as HR, gives the HR professional a bad name.