Communication | Who has the worst phone etiquette - HR or recruitment?

Staff working in HR and recruitment have been cited as having the poorest telephone etiquette, new research has suggested.

According to a study conducted by business telecommunications provider 4Com, one in nine people (87%) with a role in recruitment and HR admitted to having bad manners while on the phone.

The research also explored some specific faux pas that recruiters and HR workers confessed to, including putting people on speakerphone and being easily distracted.

Meanwhile, 16% said that they eat and drink while using the phone and one in ten claimed their worst habit was speaking too quietly and deliberately mumbling.