Employer branding | Natwest employee's vegan outburst has potential business cost

High street bank Natwest has found itself at the centre of a media storm after a staff member went on an anti-vegan rant to a customer.

The case, which involved a vegan loan applicant being told by a Natwest staff member that “all vegans should be punched in the face”, raises questions about the impact employees, and HR, can have on their firm’s brand.

Tofu love?

The debacle made headlines this week after a Bristol-based Natwest customer phoned up for a loan with the bank.