Employer branding | Natwest employee's vegan outburst has potential business cost

High street bank Natwest has found itself at the centre of a media storm after a staff member went on an anti-vegan rant to a customer.

The case, which involved a vegan loan applicant being told by a Natwest staff member that “all vegans should be punched in the face”, raises questions about the impact employees, and HR, can have on their firm’s brand.