What Apple's former Global Head of HR Analytics really thinks of AI

HR needs to get serious about artificial intelligence (AI), says Amit Mohindra, former Global Head of HR Analytics at Apple. 

“AI has arrived and is here to stay,” Mohindra says. “Forward-thinking organisations have already deployed HR AI solutions and start-ups around the world are developing targeted applications in recruiting, talent management, employee experience, operations and workforce planning.

“Simply defined, AI is the ability for machines to learn from experience, adjust to new inputs and perform human-like tasks. Machine learning and natural language processing reveal data insights for better people decisions; robotic process automation replaces repetitive, time-consuming tasks for the overwhelmed employee,” he explains.

Mohindra adds that one area where HR can really benefit is in workforce planning. He says at AI can help to ensure the right person with the right skills is in the right job, as well as help HR practitioners to examine gaps in their organisations and how they can fill them. It can then prompt decision makers to look at either recruiting, or embarking on transformation to close gaps.