Helping Trailfinders on a New Path

When the UK’s leading independent travel agency renewed its time and attendance software it embarked on a journey to an unexpected destination.

Trailfinders was prompted to review its staffing and work processes during the implementation of the Open Options system from Crown Workforce Management.

It spearheaded an organisational change project which resulted in a centralisation of support services and self-service input from staff that led to more time for its 32 branch managers to focus on core business.

As a result, in the three years that the system has been in place, the business has seen sales growth of 10 per cent, year on year.