Research carried out by the Jackson Organisation of Columbia, Maryland, found that employers who actively value their staff benefitted from a return on equity and assets between 2.4% and 8.7% more than firms that didn’t.
Speaking to HR Grapevine, Kavitha Chahel, Founder and MD of Compassionism, a leadership coaching and training company, gave us her three top tips to create a happier work environment, and believes the key is to effectively appreciate employees.
1. Firstly, hierarchy doesn’t mean that staff members lower down the ladder are any less important in the team. Chahel says: “It takes a tribe to raise a business – so it is vital that business leaders instil a culture of mutual trust, respect and openness. The tribe of any business goes right from the most junior member of staff right up to the business owner(s).
“Help create opportunity for open dialogue to take place where everyone is heard, a space where there is no shaming or dismissing of input. Where each person is then held accountable and responsible for each action step.”
2. Chahel says that investing in personality tests can help managers make the most of each employee’s strengths, helping them to identify and leverage their strengths.
She explains: “If someone is a natural “sales person” and a “big picture person”, forcing them to complete tasks that are admin heavy and isolating will only leave them feeling dissatisfied and frustrated.”
3. Communicating with compassion and empathy takes the sting out of difficult conversations. Chahel says that conversations should be less destructive and stressful to constructive and generative. She elaborates: “In order for a business to move from surviving to thriving the role of HR becomes as complex as the people that work within organisations.
"The shift and focus for management training needs to move from how to dismiss a staff member to how can you improve empathy and communication, in order to uncover some issues that we can work collectively to resolve.”