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Digital transformation is everywhere; in our society, homes, and workplace.
With many businesses bringing in new technology for efficiency and success, digital change reduces processes, and increases productivity.
According to a global survey commissioned by Dell and Intel, the influx of digitally native candidates entering the workplace value high tech perks more than free food; making it imperative for HR to keep up with the shift.
Furthermore, the study found that 42% of Millennial employees are willing to quit their job if office technologies are not up to standard – with over half of employees expecting to work in a ‘Smart’ office in the next five years.
Therefore, it is important that the online habits of employees be taken into account.
Having information at our fingertips has fuelled the growth of chatbots, backed by Artificial Intelligence (AI). As messenger apps become increasingly popular, the way service departments interact with their customers is evolving. The same applies to global mobility and the interaction between mobility specialists and employees on assignment.
MAIA, the intelligent global mobility chatbot, can support employees around the clock by providing direct access to the employee's assignment details in a simple conversational interface. MAIA accesses the relevant data in MoveAssist's flagship product mai-assignment - a complete global mobility software solution that facilitates assignment management - and provides detailed answers to employee questions.
Integrated with both Facebook Messenger and Slack, employees do not need to navigate away from the everyday messenger apps that they are already using. By combining Slack and Facebook Messenger the accessibility and usability of MAIA has further improved, so all employees get the benefit of MAIA’s knowledge directly in the social apps they use every day - enhancing the on-assignment experience and increasing employee satisfaction.
