Intercontinental Hotels Group's SVP HR: How analytics have transformed our HR function

Five years ago, Intercontinental Hotels Group's (IHG) HR function was "patched together," by its own admission. There was high reliance on HR, little self-service for managers or employees and a lack of consistency about how HR was managed across the business. 

Speaking on the first day of HR Tech World in Paris, Faye Frater, SVP Global HR Systems at IHG, explained how introducing Workday as the company's HR global system helped address this "huge burning platform" and bring about wide-scale change to the business. 

As well as "fixing the basics" such as harmonising HR policies, job profiles, and compensation grades, - and moving towards a self-service model - the hotel chain used the system to develop four HR analytics dashboards to provide real-time reporting.   

This includes a workforce summary dashboard, which shows the number of employees and contractors in the business so the HR team can track headcount and monitor labour turnover. There's also a diversity dashboard to analyse gender distribution figures on job band and organisational type.