Out with the old and in with the new - The role of automation in business process improvement

I can remember when I used to choose a CD from the car glove box and was amazed by the sound quality and usability improvements after progressing from my tape player - I also once had an 8-Track but that's a whole other story. Nowadays, the CD is long gone and replaced by smart devices armed with automated cloud-based software like Spotify and iTunes just to name but two. This transition is being felt in all industries and by all operators who inhabit it. The HR sector is no different. This has been evident in the tremendous shift away from physical tangible objects and a rapid adoption for automated cloud-based software which has both offered practical problem-solving solutions and saved us more time.

However, despite this progression many critical processes are still being left in the dark ages. This is typical of what we’ve seen with employment referencing which to this day is still widely being conducted via a phone and emailed documents. While this method has proven ‘effective’, much like applying for a job in person, it doesn’t mean that it shouldn’t be improved with technology.

The man-hours required to facilitate the end-to-end referencing process are substantial, tedious and riddled with repeated process such as transferring written notes to typed, signing, printing, scanning etc. This process is susceptible to not only human error and inconsistency but also due to its unrestricted nature, a huge privacy risk.

Xref’s foundation is built by automation and cloud technology which generates fast, reliable and secure information sharing which in turn is beneficial to both recruiters and candidates. By deconstructing the traditional process and identifying the areas that were overdue for improvement, we have supplied in its place a genuinely value adding solution.