Five minutes with: Dean Ballard, Head of Performance Excellence at Orbit

Dean Ballard, Head of Performance Excellence at Orbit, reveals how the housing association implements workplace solutions.

How do you get staff to buy into your workplace solutions?

The front line staff, who’ve seen a lot of things come and not quite land properly and then disappear, have a bit of cynicism and negativity towards them. We held a launch day with prizes and sweets and some of the staff got dressed up in costumes and took lots of photos.

A lot of senior managers and stakeholders were invited to talk too, so we really created the momentum at the start.