Staff get their own back on rude TripAdvisor reviews

“The customer is always right”- an adage which is often abided by, with staff biting their tongues when faced with testing customers.

However, with customers now able to voice their opinions on the internet slanderous reviews are visible to anyone with a computer or basic Wi-Fi access.

On the review site TripAdvisor, a few customers may be surprised to find businesses have responded to them in a less than conventional manner, as collated by Heart.co.uk.

A customer who paid £2 for a cup of hot water with a slice of lemon at a café in York received a surprising response from the manager.