Now, Sylvestre says the industry is seeing a significant shift.
“We’re moving out of that and I think that shouldn’t be done by an HR professional,” he said.
“That should be done by the leader or the manager themselves – it should be the manager that is going to do that job.
“We’re not talking about a resource, a machine is a resource; a human is not a resource. A human is a human and, as part of their life, a human being is going to work so it’s about asking how you make that experience enjoyable?”
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