An evidence based approach which delivers business growth and career success.
There is a growing body of evidence which suggests that the traditional grievance and related procedures are inflammatory, divisive, harmful, and costly and in fact encourage dispute escalation rather than dispute resolution. Many organisations are now ditching their grievance procedures in favour of a Resolution Policy. And it works. One large UK bank recently reported a halving of time spent on tackling bullying and complaints at work with savings into the millions of pounds. Yes, millions of pounds.
However, one of the barriers to making the change from a grievance to a resolution culture appears to be a widespread lack of awareness about the real cost of conflict.
Introducing the Resolution Audit™
This simple 8 step Resolution Audit™ will help you to gather data relating to the cost and impact of conflict to your business:
Delivering valuable evidence and career success for HR professionals.
If you are serious about resolving conflict at work, it is important to understand the scale of the problem first. That will enable you to develop a coherent strategy which will drive the necessary changes forward. It will also be invaluable for evaluating the impact of any future resolution initiative that you establish in your organisation. It benefits you also.
HR professional who can demonstrate that they have…
…will enhance their career prospects going forward. So, if data gathering appears to be a tad tedious, I urge you to think again about the positive impact it will have on your people, your business and your CV.
David Liddle is CEO of the TCM Group and President of the Professional Mediators’ Association (PMA)
Email [email protected] to receive a summary of the Resolution Audit™ including 3 free toolkits and/or a free copy of the TCM Model Resolution Policy™