Are you Resolution Ready?

An evidence based approach which delivers business growth and career success.

There is a growing body of evidence which suggests that the traditional grievance and related procedures are inflammatory, divisive, harmful, and costly and in fact encourage dispute escalation rather than dispute resolution. Many organisations are now ditching their grievance procedures in favour of a Resolution Policy. And it works. One large UK bank recently reported a halving of time spent on tackling bullying and complaints at work with savings into the millions of pounds. Yes, millions of pounds.

However, one of the barriers to making the change from a grievance to a resolution culture appears to be a widespread lack of awareness about the real cost of conflict.