Outsourcing is an age old concept that continues to prove even its toughest critics wrong. It has survived and thrived through the most challenging of economic conditions and continues to grow even through recessionary times. The outsourcing trend has run unabated, constantly evolving and improving in not only the range of the tasks being outsourced but also their complexity. Initially, simple back office and routine jobs were outsourced, nowadays much more complex and business critical tasks are being undertaken outside of the main company by outsourcing partners. Virtually every industry has taken advantage of the outsourcing boom to cut costs, improve productivity and to enhance service delivery.
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