Monarch's Chief People Officer, Pauline Prow, says "HR is not a welfare department"

Managers need to understand what HR's role is within the business, according to Monarch's Chief People Officer. 

Speaking to HR Grapevine, Pauline Prow says: "There's a lot of managers that still feel it's HR's job to manage the disciplinaries, grievances and all of the tricky little people issues that they don't want to deal with.