EE employee sends expletive-ridden email to irate customer

Customer service can be a thankless job – all abuse and no thanks or recognition. However, one worker at EE took it too far…

EE customer Charlie Doherty called up the company to request an upgrade to an iPhone 6. He became frustrated when EE refused to take a £35 payment over phone, and said something “in the heat of the moment.”

He the received an email from EE that, according to The Sun, read: "This is an email confirming that your order with EE has now been cancelled and any refunds required have now been raised. Same to u ur [sic] a f****** c***. Kind Regards, EE."

Speaking to The Sun, Doherty says: "It is one thing being rude on the phone in the heat of the moment and regretting it, and another thing all together sitting down and sending a sweary email to a customer.”