How to deliver on the competency promise and achieve business results

Well-designed competencies outline the specific behaviors needed for effectiveness in a given job or role. They also help your organisation’s leaders to articulate how strategic and cultural priorities will be carried out.

Having solid competencies in place really pays off: Research shows 96 percent of best-in-class organisations use a consistent competency model across their HR processes, compared with 39 percent of “laggards”.

But while most organisations have invested in competencies, few companies are getting the full return of their investment because they simply don’t know best practices for implementing and managing competencies.