Zara staff implementing 'discriminatory practices' report claims

Zara USA has been branded as a workplace “rife with favouritism, particularly colourism … and racial discrimination”, following a survey conducted in its New York store.

The report, conducted by Center for Popular Democracy, discovered that there is a practice for suspicious customers or possible thieves to be labelled ‘special orders.’

Once a ‘special order’ has been identified, an employee would follow the customer around the store.

43% claimed they did not know about the term. However, of the 57% who did, almost half (46%) observed that black customers were often or always labelled with the term.