Equipping Managers with the resilience to navigate change

Faced with a changing landscape and rapid growth in demand and resources, Macmillan Cancer Support sought to equip middle managers with the influencing skills and personal resilience to deliver change and ensure operational excellence.

Tiphaine Desreumaux, Learning and Organisational Development Adviser for Macmillan Cancer Support, explains, “In response to a changing landscape, Macmillan has more than doubled in size over the last five years. Organisational performance continues to be strong, but increasing demand for our support has led to a requirement for additional resources, new ways of working and organisational change.”

She continues, “Our growth has resulted in larger teams and departments and more ambitious plans, placing greater pressure on middle managers from business leaders and frontline care teams. Middle management deliver our frontline operations, they make things happen and are essential to service delivery. Equipping them to deal with organisational challenges and change is critical.”

Macmillan offers a wide range of blended learning and development opportunities for staff at all levels. Roffey Park worked closely with Macmillan to create the Personal Mastery and Strategic Influencing Programme, designed to enhance the effectiveness and resilience of middle managers.