How TalkTalk Technology transformed the effectiveness of its senior management team and developed the next generation of managers

For Jason Boyle, HR Director at TalkTalk Technology the management objective was a simple one: to strengthen the senior team so they were operating at their optimum level. 

“We’re not a standard plc at all,” explained Jason, “if you think who we are, we have to be different in almost every way. We’re the UK’s 4th largest telecoms provider and that means our role is very much to disrupt the market and challenge the status quo, to shake things up, to drive competition and deliver value. So our culture mirrors this. We tend to be fast changing, flexible, innovative. I was worried that if a training organisation didn’t get that and didn’t understand how we operate there was no way they could be successful.”

Making the leadership team more effective was crucial