Former Goldman Sachs Vice-Chairman and Harvard Business School Professor Robert S. Kaplan last year published his co-authored report What’s Your Language Strategy and made waves across the HR and Business community. He suggests that “Language is a vital link to your talent management strategy. (…) you can turn language into a source of competitiveness.”
New research reveals 9 in 10 lines of business leaders face communication skills gaps within their teams and 2/3 don’t partner with HR to address these.* This disconnect challenges HR Leaders who struggle to gauge the true extent of their organisation’s skills gaps.
For those who have watched Undercover Boss, here’s a familiar scenario: The CEO of a well-known hospitality chain visits different branches under cover and gains a whole new perspective on the real challenges his divisional heads and line managers have swept under the carpet. This is the same challenge that prevents HR leaders from gauging the true skills gaps in their organisation.
This is the very same blind spot Professor Kaplan and co-author Tsedal Neeley revealed in their much talked-about HBR article. However, awareness of the blind spot is one thing – being able to address it and incorporate strategic talent development and management as part of a business strategy is a completely different matter.
With his long-standing career in finance, Professor Kaplan is best placed to talk about how HR experts and lines of business leaders can work together to shape strategic talent management and operationalise it in a way that gives companies a competitive edge.
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Also read new Talent Management Research published in this white paper, which highlights real use cases.
IDG Research Services: Business Line Leader Language Communication Survey (Rosetta Stone Business, 2015)