Over half of UK employees feel they are not provided with access to digital services to do their job sufficiently.
The Fujitsu study, ‘Digital Inside Out’ revealed a disconnection between the needs of a tech-savvy working population, and the services provided by UK employers, with 29% of UK employees stating that the ability to do their job is hindered by poor digital services.
The benefits of digital services were made clear by the employees surveyed, with 73% seeing tech as a vital component in the future success of their organisation and 67% agreeing their organisation should invest more in technology services and applications in the next two years.
“Today’s employees are well informed and understand the benefits digital can bring to them in the workplace,” commented Michael Keegan, CEO, Fujitsu UK & Ireland. “Outside of the workplace, they have constant access to high-quality consumer digital services and they therefore have expectations that the digital services they use for work should match this.”
However, some businesses are lagging behind when it comes to utilising digital services, with 50% revealing a lack of training as a main barrier, followed by a lack of awareness of what services are available (42%).
Keegan said: “Employees are comfortable with using digital services but this enthusiasm will only thrive and prove a tool for business growth if it is matched by a continued focus on quality, effectiveness and crucially, training in the workplace.
“There is no question that digital has had a significant impact on business. The rapid adoption of technology by consumers has led to organisations creating and delivering digital services to their customers at a rapid pace.
“This research suggests that employees have been left behind in the race to deliver digital. Now is the time for these organisations to integrate their digital offering front and back of house to capitalise on the opportunities available. When staff are as enabled as their customers, organisations will truly reap the financial and efficiency rewards of a digital first business”.
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