Sky worker receives £38,000 for being sacked over accused racism

Sky worker, Steven Ritchie has received almost £40,000 from a Dundee employment tribunal for ‘unfair dismissal’ following a customer complaint accusing him of racism.

Ritchie, from Dunfermline, was sacked by Sky Subscriber Services in October 2013, after he told the daughter of a female Vietnamese customer he would have expected the account holder to have learned to speak enough English to supply a security password over the phone.

The customer then emailed Sky's Chief Executive Jeremy Darroch, to complain about Ritchie, saying he had been racist.

Sky bosses investigated the case, and dismissed him, despite an appeals process.