HR Skills - Employee Engagement

“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.” 
-Jack Welch, former CEO of GE

If we agree on this in principle, then it’s easy to see where HR’s role lies in practice.