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Disciplinary action | American Airlines firings after 'altercations' raise crew safety concerns
Terminations at American Airlines highlight growing concerns over crew safety and...
HR Grapevine
Reskilling required | Fortune 500 firms will predominantly use AI chatbots for customer service, says Gartner
The rise of chatbots and AI-driven customer service is set to reshape how Fortune...
HR Grapevine
'Unacceptable' | Cracker Barrel removes staff who faced viral backlash for 'discrimination' against special education group
Cracker Barrel swiftly responded to the backlash, issuing a statement acknowledging...
HR Grapevine
‘Continuously punching’ | Shake Shack suspends employees amid investigation into alleged assault on gay customer
The burger joint is “committed to taking the appropriate actions” based on the...
HR Grapevine
Waffle House wages | Is it right for companies to blame price hikes on worker pay rises?
Waffle House CEO Joe Rogers III says workers will get a pay rise to $3 per hour,...
HR Grapevine
McDonald’s 'Famous Orders' | What can EX teams learn from customer experience?
Customer experience teams offer useful insights and strategies for employee experience...
HR Grapevine
'Racist' Tourette's tics | Transfer of Coca-Cola Consolidated employee away from customer-facing role is not discrimination, says court
The employee had sued Coca-Cola Consolidated Inc. for disability discrimination and...
HR Grapevine
