Customer Experience

Target tells in-store workers to smile more
  • Employee Experience & Culture

'Increase connection' | Target tells in-store workers to smile more

Target has introduced new in-store employee rules as it works to improve customer...
HR Grapevine
HR Grapevine | Executive Grapevine International Ltd
Amazon founder Bezos warns leaders against overreliance on 'faulty' performance metrics
  • Employee Experience & Culture

'Interrogate data' | Amazon founder Bezos warns leaders against overreliance on 'faulty' performance metrics

Jeff Bezos has revealed he once personally dialled the company's customer service...
HR Grapevine
HR Grapevine | Executive Grapevine International Ltd
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