How good leadership make every meeting earn its keep

Adam Hickman, PhD, Executive Director and CHRO at New England Biolabs, and Jay Fortuna, SVP Talent & Operations at GoHealth, examine how organisations can make meetings truly worthwhile…
HR Grapevine
HR Grapevine | Executive Grapevine International Ltd
Business meeting presentation with team
Adam Hickman, PhD, Executive Director and CHRO at New England Biolabs, and Jay Fortuna, SVP Talent & Operations at GoHealth

Technical problems, delays, and tangential information. Every meeting carries a cost. 

A one-hour meeting with eight people does not take one hour. It consumes an entire workday of organizational capacity far before preparation; follow-up and the disruption of focused work are considered. 

When meetings are purposeful, that investment pays off through better decisions, stronger collaboration, and faster execution.  

US workers lose an average of six minutes just getting a hybrid meeting started, according to Owl Labs' 2026 State of Hybrid Work report, so when meetings are not purposeful, valuable time disappears without producing meaningful results. 

Pulling from that same report, 58% said they struggled to contribute to hybrid meetings and 61% reported feeling disengaged during meetings. 

Creating a more efficient organization requires more than shortening meetings or improving agendas.  

It requires changing how leaders decide whether to meet at all. 

Measure twice, cut once  

Across the teams and organizations that we have led, the pattern has been consistent: meeting problems begin when time is treated as free and available. 

Meetings are often scheduled when ownership is unclear, a decision feels uncomfortable, or gathering a group feels easier than moving forward. In other cases, a meeting is simply the next step because that is how the work has always been done. 

So, before sending an invitation, one must pause and ask three questions: what specifically needs to be decided, solved or produced, whose input or authority is genuinely required; and does progress require real-time interaction?

Our rule of thumb for decision-making and problem-solving meetings is to begin with no more than five active participants. If the list grows beyond that, revisit the purpose of the meeting and the contribution expected from each attendee

Adam Hickman, PhD, Executive Director and CHRO at New England Biolabs, and Jay Fortuna, SVP Talent & Operations at GoHealth

These questions help distinguish a genuine meeting from work that could happen in another way. 

If the issue has not yet been fully considered, schedule time for strategic thinking. If outside input is unnecessary, make the decision. If people do not need to interact in real time, send an email, share a written update, or gather feedback asynchronously. 

Simply put, if you cannot name what you need from the room, then it is not a meeting. 

Size the room to the work 

Once the need for a meeting is clear, the next question becomes that of attendance. 

Invite someone only when: their expertise will advance the work, when they have the authority to make the final decision, or when their knowledge can close an important gap.  

Avoid inviting people solely for visibility, courtesy or to keep them informed.  

Those needs can usually be met through a concise update before or after the meeting, including for those invitees who serve only to reinforce a widely backed opinion. 

Our rule of thumb for decision-making and problem-solving meetings is to begin with no more than five active participants. If the list grows beyond that, revisit the purpose of the meeting and the contribution expected from each attendee.  

Some situations will legitimately require a larger group, but size should follow the work, not habit, hierarchy or fear of leaving someone out. 

Leaders must also be clear about who owns the final decision.  

Asking someone’s input does not transfer accountability or require unanimous agreement.  

The people who attend must carry the outcome back to their teams without requiring everyone to participate in the original conversation; this approach depends on trust. 

A clear process makes participation easier and reduces the risk of the discussion being dominated by the loudest voice, diverted by tangential issues, or a re-hashing of established information

Adam Hickman, PhD, Executive Director and CHRO at New England Biolabs, and Jay Fortuna, SVP Talent & Operations at GoHealth

Proper preparation prevents poor performance 

A small meeting is effective only when participants arrive ready to engage, and  

Every meeting scheduled for 30 minutes or longer should include a pre-read, and, at minimum, it should answer three questions: what is happening; what needs to be decided or accomplished; and what do participants need to consider before arriving?  

For recurring meetings, an updated agenda, current performance data or a concise list of open questions can serve as the pre-read which provides the relevant background, clarifies progress-to-date, and helps participants understand why their perspective is needed. 

Further, the meeting should begin when the written material ends.  

Time together can then be used for discussion, judgment, and decisions instead of reviewing information participants could have absorbed independently.  

Organizers must also provide the material early enough for people to review and reflect. 

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The three P’s 

Every meeting should open with three elements: purpose, process and payoff, all ideally covered within the first two minutes. 

Purpose 

A specific purpose helps participants understand why their presence matters and what kind of contribution is expected.  

To that end, 'discussing the project’ is not a purpose, but ‘determining whether the project is ready to advance and identifying any remaining risks’ is. 

The clearer the purpose, the easier it becomes to keep the conversation focused. 

Process 

The process describes how the conversation will unfold. 

For example, the organizer might briefly frame the situation, ask each participant to respond from their area of expertise, and then lead the group through the remaining open questions.  

Another meeting might begin by identifying areas of agreement, isolating the points that remain unresolved and working through them one at a time. 

A clear process makes participation easier and reduces the risk of the discussion being dominated by the loudest voice, diverted by tangential issues, or a re-hashing of established information.  

The process does not need to be complicated; it simply needs to tell people how the group will move from start to finish. 

Payoff 

The payoff identifies the result the meeting is expected to produce: a decision, a recommendation, a risk clarified, a problem solved, or an assignment. 

Without this, participants may have a thoughtful conversation but leave with different interpretations of what was accomplished. 

Purpose focuses the room while process guides it, and payoff gives it somewhere to go.  

Close with clarity 

A productive meeting does not end when the conversation stops. 

Before participants leave, capture (in writing) what was decided, what remains unresolved, who owns each next step, and when it is due. When everyone owns an action, no one does. 

The goal is not to eliminate meetings. It is to protect the organization’s capacity for focused work, while preserving the value of collective time

Adam Hickman, PhD, Executive Director and CHRO at New England Biolabs, and Jay Fortuna, SVP Talent & Operations at GoHealth

Next, confirm who will communicate the outcome to those not in the room and when that communication will occur. This is what makes a smaller meeting possible; the people responsible for executing or supporting the decision need the appropriate context. 

If participants leave with different understandings of the decision, ownership or next step, the meeting has created more work rather than moving it forward. 

No practice rounds 

The goal is not to eliminate meetings. It is to protect the organization’s capacity for focused work, while preserving the value of collective time. 

Before placing time on someone else’s calendar, leaders should be able to explain why it’s necessary, why each participant is needed, and what the group will produce. When the meeting ends, its decisions, owners, and next steps should be equally clear. 

Leaders shape meeting culture through the invitations they send, the meetings they decline, and the clarity they require from others. This discipline signals that people’s time matters, preparation is expected, and meetings exist to advance the work rather than interrupt it. 

A calendar is more than a collection of individual schedules. It is a record of what an organization has chosen to prioritize. When the calendar is treated as a shared organizational resource, time protected from unnecessary meetings becomes available for deeper thinking, better decisions and stronger execution. 

The meetings that remain can finally earn their place.

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