When it comes to careful yet impactful workplace adoption of artificial intelligence, consumer financial services company Synchrony is leading where many others have failed.

Spearheading and stewarding that transformation journey is Claudine Hoverson, Chief Talent Officer at Synchrony.

The people leader has not only successfully overhauled her own HR department, automating key processes such as onboarding and increading the focus on deeper team support – but has also ensured all employees are able to confidently and safely wield AI tools to accelerate their work and focus on higher-value projects. At present:

  • 90% of employees trust Synchrony to use AI fairly and ethically
  • 82% of employees say AI will create new growth opportunities for Synchrony
  • Nearly 80% believe it will have a positive impact on their careers

Speaking exclusively to HR Grapevine, Hoverson reveals how she has achieved these impressive results that defy industry benchmarks.

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