How we remain people-centric as the HR industry adopts AI technology

My own views on AI and how we as HR professionals embrace this rapidly emerging and ever -expanding area of technology have crystallized in recent months.

However, I decided to ask the more prominent and notorious AI platforms – OpenAI’s ChatGPT and Microsoft Bing’s Copilot among them – for their views on how AI can be used in HR and people management contexts. Interestingly, the responses – and more importantly, the way the responses were presented – simply confirmed some of my own concerns, especially when it comes to using AI to communicate.

Yes, these large-language model applications returned the results of my query seamlessly and quickly, presenting lots of detail in a clear, well-structured format. It’s efficient, for sure. But ChatGPT’s response was almost identical to Copilot’s.

Both presented nice, multi-step guides outlining the various aspects of HR in which AI can “streamline processes” and “enhance employee experiences,” from recruitment and talent acquisition to performance management and administration.