Can HR truly reach every employee — whether office-based, hybrid or deskless?
Deskless workers represent ~80% of the global workforce, yet most HR systems were designed for desk-based employees.
This ebook explores how to build a multichannel HR service delivery strategy — combining portals, mobile apps, email and conversational interfaces — to deliver consistent HR services, improve accessibility, and create a seamless employee experience across the entire workforce.
Based on research conducted by Neocase with clients and stakeholders in the industrial sector, it highlights practical insights on:
Why deskless environments reveal structural gaps in HR service delivery
Why multichannel HR requires governance, not just more channels
How mobile-first access can transform frontline HR interactions
What you will learn from this eBook:
How to reach employees without desk access
How to structure HR service delivery across sites
How to reduce HR workload from employee requests
Real examples from large organizations
Neocase, an international, innovative and modular HR solution enhanced by AI, designed to optimize HR service performance and the employee experience.
As an intelligent and collaborative HR platform, Neocase streamlines interactions, automates requests, digitizes processes, manages key moments in the employee journey, and ensures compliant HR document management.
Flexible and customizable, Neocase seamlessly integrates with HR information systems, delivering the operational agility, ease of use, and level of personalization required for a high-performing HRIS.
Neocase is a solution developed by Sopra HR Software, a leading provider of payroll and HR solutions and services. Sopra HR Software is part of the Sopra Steria Group and supports more than 1,000 clients across over 90 countries through both on-premise and cloud-based services.
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