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'Survivor-informed' | Hilton, Hyatt, & IHG unite to roll out historic human trafficking training for staff

Hotel reception desk service bell

Hilton, Hyatt, and IHG Hotels & Resorts have announced a joint human trafficking prevention training curriculum that will be made available to the hospitality industry at no cost throughout 2026.

The initiative marks the first time the three global hotel companies have collaborated on a shared training program focused on preventing human trafficking across the sector.

The training will be accessible to independent hotel owners, operators, and brands and is designed to equip hospitality workers with practical tools to recognize, respond to, and report suspected trafficking. The companies said the curriculum reflects a collective effort to strengthen industry standards while expanding access to consistent guidance.

Survivor-informed design and delivery

The updated training was developed in partnership with Protect All Children from Trafficking and Unboxed Training & Technology. It is survivor-informed and uses live-action video storytelling, with content available in English and Spanish through PACT’s website for industry use.

PACT will act as the training administrator and provide subject matter expertise grounded in survivors’ lived experience. Unboxed Training & Technology served as the strategic learning design partner, working alongside the hotel groups to deliver a scalable and multilingual learning experience aligned to shared industry standards. Participants will receive technical support, scheduled reminders to encourage completion, and a certificate after successfully finishing the program.

The collaboration aligns with the AHLA Foundation’s No Room for Trafficking initiative, which aims to unite the hotel industry around anti-trafficking education and survivor support. Hilton, Hyatt, and IHG are all represented on the initiative’s advisory council. The new training will sit alongside an existing program launched by Marriott International, which has been completed more than 2.6 million times by hospitality employees since 2020.

“This collaboration shows that together, we can achieve more than any of us could alone,” said Katherine Lugar, Executive Vice President of Corporate Affairs at Hilton and President of the Hilton Global Foundation. “Today, we’re putting competition aside and partnering across the industry to ensure every hospitality professional has access to the most up to date information and tools they need to recognize, respond and report instances of trafficking.”

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Industry leaders stress collective action

Joan Bottarini, Chief Financial Officer at Hyatt and Chair of the AHLA Foundation’s advisory council, said the updated training was shaped by feedback from survivors and hotel teams. “By listening to survivors and learning from hotel teams on the ground, we gained invaluable insights into where guidance could be strengthened to deepen the impact of our existing training,” she said.

Rani Hammond, Senior Vice President of Global Human Resources at IHG Hotels & Resorts, said the partnership turned shared intent into action. “By uniting around a common purpose, we’ve created a new, survivor-informed resource that can empower hotel teams to make a real difference in preventing human trafficking,” Hammond said.

Kevin Carey, President and Chief Executive Officer of the AHLA Foundation, said the launch reflects the industry’s commitment to prevention, education, and survivor support as large-scale events take place in the US in 2026.

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