Robo-ratings | JPMorgan introduces AI for staff performance reviews

AI continues to make inroads into management work structures, with JPMorgan Chase now allowing employees to use its in-house artificial intelligence system to help write year-end performance reviews.

The system uses the bank’s own large language model to generate a review draft based on prompts entered by the employee. The initiative aims to simplify what can be a time-consuming process in large organizations, where managers are often required to write multiple evaluations.

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While the tool is designed to enhance efficiency, it also raises questions about authorship and accountability in employee assessments. The bank’s internal guidance emphasizes that the AI-generated text should be used only as a starting point, and that final reviews remain the responsibility of the individual submitting them. The system will not be used in pay or bonus decisions.

JPMorgan declined to comment on the launch.