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AI continues to make inroads into management work structures, with JPMorgan Chase now allowing employees to use its in-house artificial intelligence system to help write year-end performance reviews.
The system uses the bank’s own large language model to generate a review draft based on prompts entered by the employee. The initiative aims to simplify what can be a time-consuming process in large organizations, where managers are often required to write multiple evaluations.
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While the tool is designed to enhance efficiency, it also raises questions about authorship and accountability in employee assessments. The bank’s internal guidance emphasizes that the AI-generated text should be used only as a starting point, and that final reviews remain the responsibility of the individual submitting them. The system will not be used in pay or bonus decisions.
JPMorgan declined to comment on the launch.
AI integration expands across corporate functions
The initiative forms part of a broader AI adoption strategy at JPMorgan, which employs more than 300,000 people and is the largest bank in the US by assets. Its proprietary system, known as LLM Suite, was introduced last year as a secure platform that provides employees with controlled access to third-party AI tools.
Within eight months of its debut, 200,000 users had been onboarded to the LLM Suite, marking one of Wall Street’s most extensive AI deployments. The platform already supports a range of functions - software developers use it to review code, investment bankers to prepare presentations, and the legal department to examine contracts.
JPMorgan’s chief executive Jamie Dimon said earlier this month that the company spends $2bn annually on AI out of a planned $18bn technology budget for 2025. “It affects everything - risk, fraud, marketing, idea generation, customer service. And it’s the tip of the iceberg,” Dimon told Bloomberg TV.
He has previously said AI will “change every job,” predicting that some positions will disappear while new ones will be created as automation advances.
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The decision to introduce AI into employee evaluations follows a broader corporate trend toward automation in HR processes. Boston Consulting Group reported that staff using AI tools to draft performance reviews reduced writing time by 40%.
For JPMorgan, the internal rollout is part of its ambition to embed AI into everyday workflows and its introduction into HR decision-making shows how extensively it intends to make use of it.
