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Almost every professional worker recently surveyed by KPMG expressed interest in having an AI chatbot as a “friend” or trusted companion at work.
Of more than 1,000 respondents, 99% welcomed the idea, while 98% said they would like AI systems that could suggest co-workers with similar interests.
The findings highlight how normalized AI has become in the workplace, while KPMG’s US Vice Chair of Talent and Culture, Sandy Torchia, described the findings as part of “the great AI paradox.” She said the technology can “serve as a tool to help alleviate loneliness,” but it can also intensify “our hunger for authentic relationships.”
Nearly nine in ten (86%) respondents reported that exposure to generative AI made them feel a stronger need to build human connections. Among remote workers, that figure rose to 94%. At the same time, 49% said technology often leads to superficial interactions that replace deeper conversations.
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Loneliness persists despite AI interest
The survey aligns with other recent research showing a decline in workplace friendships. A Gallup poll in August found only 20% of US workers said they had a best friend at work, while a Glassdoor survey earlier this year reported that 53% actively avoid forming close friendships with colleagues.
Still, employees recognize the value of genuine bonds. While 81% of KPMG respondents said they had formed close friendships with colleagues they rarely or never meet in person, many still felt disconnected.
The debate extends beyond surveys to online forums, where opinions are sharply divided. Some argue AI cannot reciprocate real friendship and merely mimics connection. Others say AI fills a valuable gap by being ever-present, nonjudgmental, and able to engage deeply on niche topics.
The results suggest loneliness remains a pressing issue in the workplace. Employers may need to measure how workers feel about their social connections and consider how AI tools might support, but not replace, human interaction. Meanwhile, traditional efforts to strengthen culture and engagement remain essential.
