'Extinction level event' | Agentic AI will replace 'soul-crushing jobs,' ServiceNow CEO says

Thu, Jul 31 2025
Ronnie Dungan
3 mins read

HR Grapevine

HR Grapevine | Executive Grapevine International Ltd

ServiceNow CEO Bill McDermott, says a revolution is taking place in support with artificial intelligence wiping out many of what he describes as "soul-crushing" roles.

The firm is shifting how it thinks about hiring and entire organizational structures as agentic AI takes over the core operational functions once handled by people.

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'Extinction level event' | Agentic AI will replace 'soul-crushing jobs,' ServiceNow CEO says

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