Building empathy | Judge sentences abusive customer with unusual punishment, with key HR lessons

Empathy within the workplace should be a constant concern for HR professionals. Recognizing that each individual you deal with has unique circumstances influencing their actions is essential to creating a supportive workplace.

A striking example of the need for empathy occurred in Ohio recently when Emily Russell, a Chipotle worker, fell victim to a violent attack. An enraged customer, Rosemary Hayne, upset that her order was reportedly made incorrectly, threw a hot bowl of food in her face, causing distress and prompting the worker to leave her job.