Manager Essentials: Having Difficult Conversations

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It’s natural to feel uncomfortable when providing constructive criticism to your team or sensitive feedback to a stakeholder. But learning to navigate difficult conversations is critical for managers to engage and motivate their teams.

Conversations are a two-way street, and learning how to approach a sensitive topic with clear communication, confidence, and empathy benefits both parties.

For managers, understanding how to handle challenging topics sharpens their communication skills at work and in all aspects of their lives. For employees, these conversations can spur meaningful growth in their careers.

In the workbook, Manager Essentials: Having Difficult Conversations, you’ll get practical strategies to help you approach challenging discussions in the workplace, including:

  • How to recognize when a difficult conversation is necessary

  • Ways to reframe common worries about critical discussions

  • Tips for practicing assertiveness and delivering your message effectively

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