Podcast | CHRO, Citizens Bank: Our shift to skills-based & what it meant for AI, leadership, & wellbeing

Susan LaMonica, Chief Human Resources Officer at Citizens Bank, is leading a significant shift in how her business thinks about skills, workforce development, and leadership.

The bank’s move toward a skills-based approach is now underpinning development programs ranging from AI integration and leadership effectiveness to nationally-recognized wellbeing efforts.

LaMonica joins the HR Grapevine US podcast to discuss her pioneering approach to skills and L&D, drawing on insights from a monumental year in 2024 in which Citizens trained over 8,300 colleagues through its Academies program and maintained an 88% engagement rate on its digital learning platform.

The number of colleagues and engagement rate above have been updated in line with the latest measures provided by Citizens Bank.