On calls 'from 2am to 7am' | Is AT&T giving enough recognition and support to employees during its outage crisis?

AT&T’s network outage on Thursday, February 22 lasted over 11 hours, impacting over 70,000 users, and costing the U.S. economy an estimated $500 million.

Whilst AT&T has attributed the issue to “the application and execution of an incorrect process,” the days, weeks, and months to come will see further root cause analysis, government agencies, and other interested parties discussing the possibility of a cyberattack, a $5 credit for affected customers, and even possible lawsuits from impacted customers or businesses.