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HR's role in the new world of work: What next for HR?

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HR leaders have cool heads, quick reactions, and strong shoulders.

In navigating tricky waters since 2020, HR and People teams have played an undeniably valuable role keeping organisations going during the toughest of times. In doing so, they have elevated their own profile and influence in businesses.

Yet now, the focus is switching away from the short-term reactive, and towards the more strategic and proactive. Innovation and experimentation are the order of the day if HR is to maintain its recently hard-won new ground and get ahead in the rapidly shifting new world of work.

So, what’s next for HR? Our research set out to find out.

This report covers:

  • How HR’s role will keep changing and what the immediate future looks like

  • What challenges HR are curently facing, and what we can expect to face over the next couple of years

  • The role HR tech is already playing and how can it equip HR teams for future success


About Sage

Sage People is the leading HR app on the Salesforce platform. Sage People enables mid-size, multinational companies to manage and engage workforces through its global, cloud HR and people system. Implemented quickly and simple to use, the award-winning system increases workforce visibility, HR productivity and improves workforce experiences.

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