Zendesk

How mid to large size businesses can accelerate EX success

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The impacts of COVID-19 transformed customer and employee expectations and workplace dynamics, virtually overnight.

Being digital-first and, in many cases, digital-only meant companies had to rapidly acquire new technologies to reach customers and connect remote teams.

Investing in your employees pays off, but what to prioritise can be a little tricky. To help guide the way, our team of experts
reviewed data from businesses using Zendesk worldwide. Here are 8 best practice examples for delivering winning EX —
and the time to act on them is now.

You will learn:

  • How to make things easy for employees

  • Why you need to support your support team

  • What it means to keep your business in sync


About Zendesk

Zendesk is a service-first CRM company that builds support, customer and employee engagement software designed to foster better customer and employee relationships. From large enterprises to startups, we believe that powerful, innovative customer and employee experiences should be within reach for every company. We help HR departments optimize their workforce by keeping employees engaged and informed. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk’s European headquarters is in Dublin, and operates offices in the UK and worldwide. Learn more at www.zendesk.co.uk

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