Zendesk

Employee Experience Trends Report 2023

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Get a competitive edge on employee support

Competition at all levels is fierce, but not all HR and other internal support teams are getting the help they need to create excellence in employee experience. Changing this situation is critical because, without the support they need, HR teams may be facing an upheaval of their own with higher predicted churn rates over the next year than their customer-facing peers.

To help businesses understand and correct for pain points, Zendesk surveyed internal support team members and managers from 21 countries. Here’s how to keep your internal teams, your employees, and ultimately your business, supported and thriving—no matter what comes next.

Key Takeaways:

  • How to simplify workflows and use AI to solve problems faster

  • Why it needs to be easier for employees to tap your team’s expertise

  • What you can do to optimize service delivery and performance


About Zendesk

Zendesk is a service-first CRM company that builds support, customer and employee engagement software designed to foster better customer and employee relationships. From large enterprises to startups, we believe that powerful, innovative customer and employee experiences should be within reach for every company. We help HR departments optimize their workforce by keeping employees engaged and informed. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk’s European headquarters is in Dublin, and operates offices in the UK and worldwide. Learn more at www.zendesk.co.uk

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