Building HR Service Delivery on a Global Scale

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4 keys to success from American Express

Scaling HR service delivery for a global model is a major undertaking. To be successful, organisations need a strong technology partner who understands the requirements and a flexible platform that supports employee needs.

American Express have recently undergone an initiative to globalise its HR Service Delivery in order to increase efficiency and engagement, as well as to bring a consistent experience to global leaders.

Adam Krahling, Vice President - Global HRIS at American Express highlights several keys to success for this major strategic initiative, including flexibility, employee focus, stratgic technology partner, and change management. In this eBook, we'll examine these keys for success and explain how PeopleDoc enabled American Express to achieve this success.


About PeopleDoc

PeopleDoc by Ultimate Software is committed to putting people first. The PeopleDoc HR Service Delivery platform helps HR teams upgrade the employee experience, improve HR agility, and ease compliance management.  

PeopleDoc global cloud solutions provide employee case management, knowledge portal, process automation, and employee file management capabilities. These solutions easily integrate with other HR and enterprise systems and can be implemented in 8-12 weeks.

In 2018, PeopleDoc joined Ultimate Software, a leading provider of human capital management cloud solutions. Ultimate employs more than 5,000 professionals and serves approximately 4,500 customers with employees in 180 countries.

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