A stand-out moment would have to be qualifying as a chartered accountant. Although it isn’t the typical route into the reward profession, the training and experience I gained during that time gave me some invaluable skills that I still use on a daily basis. Of course, it goes without saying becoming the Head of Reward at DFS would be another.
Reward and recognition are areas of HR’s remit that, in the past, have perhaps been viewed as a ‘nice-to-have’ rather than a necessity. Yet, in the modern workplace, this couldn’t be further from the truth. Recognising employees and showing appreciation for their hard work can boost employee wellbeing and improve productivity. In fact, Deloitte data has revealed that organisations in which recognition occurs have 14% better employee engagement, productivity and customer service than those without.
DFS is one employer who appears to be familiar with the benefits of a good reward and recognition programme. Known for selling beds, sofas and mattresses, the retailer seems to place high importance on staff recognition. In an exclusive interview with myGrapevine magazine, Helen Coyle, Head of Reward at DFS, explained why reward and recognition are important to her, and the keys to creating a great reward strategy.
Coyle has led the reward team for more than one year now and has played a key role in supporting all things relating to reward – from annual pay reviews, to wellbeing and recognition. Below, she reveals the ins and outs of her role at DFS, how she is striving to appreciate staff, and reflects on the key objectives during her time at the furniture retailer.