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A Day in the life of...


Rupal Patel

Director of Reward & Performance, Metro Bank


Rupal Patel is the Director of Reward & Performance at Metro Bank. For this reward and performance practitioner, most mornings start bright and early with a young daughter in the house. After having her morning coffee, she is raring to go. As the day unfolds, Rupal could be having conversations about creating psychological safety, to having ‘walk and talk’ meetings to discuss development plans, all before attending workshops to discuss flexible working. Below, Rupal gives us a look at her typical  workday…

 

Morning - 6am


I typically get woken up by my daughter between 5:30am and 6am and once I’ve had my morning coffee, I’m full of energy ready to start the day. There is the usual family chaos in our household of making breakfast, remembering sports kit/ book/ instrument and mastering the latest favourite hairstyle of my four-year-old.

 

8am


We’ve fully embraced hybrid working at Metro Bank and, depending on who is working from home, either my husband or I will drop my daughter off at school. If I’m due in the office, I’ll check emails and my diary for the day during my short train journey. I aim to walk from the train station to the office to get some extra steps in for our activity challenge.

We have various campaigns across the year to highlight different aspects of our total reward offering, the activity challenge highlights wellbeing and our one of key benefits, private medical insurance where activity is linked to rewards.

 

We have various campaigns across the year to highlight different aspects of our total reward offering

 

8:30am


I like to block out some time in the mornings to review papers, create content and prep for my morning meetings. Today, I am reviewing some heatmap analysis produced by the team on the gender pay gap and ethnicity pay gap and working through how our D&I actions plans are having a positive impact.

 

9am


We have regular team huddles which are informal, 30-minute get-togethers to provide business updates, share team news, celebrate success and recognise colleagues. Today, one of the team shared some recent work on the value of feedback and how to create a feedback culture.

I’m passionate about colleague development, and creating an environment that allows colleagues to be their best. We discuss how to create psychological safety and encourage a growth mindset and then move on to some practical aspects for ensuring there is the “skill, will and opportunity” to create a feedback culture.

 

I’m passionate about colleague development, and creating an environment that allows colleagues to be their best

 

10am


I have various 1-2-1s with executive committee members, the people leadership team, or my team to work through proposals, discuss campaigns, listen to colleague feedback, and check in on our cross-function squad activity.

 

Lunch - 1pm


When I’m in the office I tend to pop out to grab something for lunch at one of the many food outlets near my office. I also try to go for a walk most days – and also get those extra steps in.

 

The afternoons tend to be more focussed on specific deliverables and projects

 

Afternoon - 1:30pm


The afternoons tend to be more focussed on specific deliverables and projects. I attend a workshop with the people leadership team to discuss the future of flexible working.

We have an interesting discussion about the various aspects of flexible working, how it’s a key part of our colleague value proposition, and the best way to create an inclusive and flexible environment for our colleagues, whilst still ensuring that we surprise and delight our customers.

 

3:30pm


Time to have a check-in with my colleagues in the Company Secretarial team to discuss the agenda and papers for the next Remuneration Committee meeting.

 

4:30pm


‘Walking meeting’ with one of my direct reports to discuss progress on her personal development plan. We discuss some self-led learning that might be helpful for her development along with creating some opportunities and space for her to work with our colleague experience team.

 

5pm


Review of emails and my diary, respond to any urgent matters and have a final check-in with my team.

 

ensuring I am prepared and organised sets me up for a successful and productive week

 

Evening - 5:30pm


It’s time for my walk to the station and commute home. I spend the latter part of my day reading a book, often sat in the quiet coach of the train recharging for the following day. I usually work from home after a day in the office to help break up my week and maintain my energy. For me, ensuring I am prepared and organised sets me up for a successful and productive week.

 

End of the day

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