Why meeting staff needs should be as quick as buying shoes from Amazon

When we think about the most important part of a business, the first thing that comes to mind is meeting your customer’s expectations. Whether we like it or not, the primary responsibility of a business is to make money – and happy customers make high profits.

All successful business owners understand this – and because they recognise the importance of customers, it’s made a priority to meet customer expectations not only to a high standard, but quickly too.

Yet recent years have shed light on the crucial importance of employees in business growth, and the potential benefits of treating your staff with the same care and swiftness as you would your customers.

This may seem like a ‘new age’ idea for many leaders, with employees historically being seen as more replaceable and less important than customers ever would be. However, now we know that having low staff retention has a knock-on effect on your business’ bottom line, through recruitment costs and loss of talent.

Ultimately, if you think it’s crucial to meet your customer’s needs quickly to be successful, then you only need to apply this same logic to get the most out of your workforce.

‘As easy as buying a pair of shoes from Amazon’

Speed in meeting employee needs is essential for minimising disruptions, enhancing satisfaction, and preventing issues from escalating. Prompt responses demonstrate that the organisation values its employees, leading to higher engagement, loyalty, and productivity. A quick, agile approach fosters a positive work environment and supports retention and wellbeing.

For all the same reasons your customers stay with you due to the efficient service you provide them, the same applies to your staff, who are likely to be with your company for longer if their needs are met quickly and efficiently.