Retention and engagement are notoriously hard in the hospitality industry. The sector has some of the highest turnover out of any, but that is the nature of the beast.
In this episode of the HR Grapevine podcast, we spoke to Sarah Salzer, People Director at Five Guys Europe, to find out how the company understands its workforce, taps into what makes them want to stay and balances the needs of its HQ and restaurant employees.