AI slipup | DPD disables chatbot after it labels company 'worst delivery service'

DPD disables chatbot after it labels company 'worst delivery service'

DPD has disabled its online chatbot after a customer was able to make the Artificial Intelligence (AI) employee swear and criticise the parcel company.

The customer, Ashley Beauchamp, a classical musician based in London, grew frustrated when he couldn’t get more information about his missing IKEA parcel while using the online chatbot feature within DPD’s website.

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