Experience is a collective goal
Tammy Taylor-Stowe, Chief Human Resources Officer at TransUnion UK, told HR Grapevine that to create a work environment where “positive experiences flourish”, HR teams must work collaboratively and listen to staff members. “Designing best practice and setting up the right processes is essential but alongside that, the HR team needs to guide and consult, in order to get all managers and colleagues involved,” she explained.
While the HR function is responsible for an organisation’s people, TransUnion’s CHRO said that delivering a positive employee experience should be a collective goal across different departments and seniority levels in the business. “COVID-19 has reshaped the way we work and that will continue through 2021, so must be taken into account. At TransUnion we want to nurture a diverse and inclusive work environment that encourages all our colleagues to bring their authentic self to work each and every day,” Taylor-Stowe added.
‘Conscious and careful decisions’
Rebekah Wallis, Director of People and Corporate Responsibility at Ricoh UK, told HR Grapevine that conscious curation of work experiences should be top of the HR agenda when thinking about how to design work. She explained: “Through conscious and careful decisions, a reduction in motivation and an increase in stress can be prevented.” Referring to the results of The Conscious Workplace report that the firm published at the end of the first lockdown, 39% of managers at home and 45% of managers in the office felt unhappy and unproductive, largely because of technology issues.
"From a business perspective, not only can tech issues cause employee frustration and halt a day in its tracks, but employees are much more digitally savvy than they ever have been. This can result in employees finding workarounds which can put businesses' cybersecurity at risk. Being careful and considerate regarding all employee affecting decisions, from technology to process, is the only way to support and nurture your employees fully.”
Is employee experience more important than ever in light of the pandemic?
Carving out a positive and memorable employee experience has always been a top priority for employers and HR departments. Not only is this experience crucial to keeping employees engaged, data has shown that it can also have follow-on financial benefits for employers. But, has this become even more important in light of the coronavirus crisis? Jake Outram, XM Scientist at Qualtrics, told HR Grapevine, that with staff sentiment fluctuating as the pandemic response progresses, employers should be checking in on employee wellbeing and considering how to support them in their roles at work.
“The importance of people managers in navigating uncertainty is increasingly apparent, but at a cost to managers’ own wellbeing."
"As a result, organisations must continue to focus on enabling people managers to maintain engaged and resilient teams,” Outram explained. Yet, giving line managers the tools to keep teams engaged is just one part of creating a good experience for employees.
“Different challenges will emerge with expectations for future ways of working, all while organisations try to address inclusion and moments-that-matter. More than ever, employee feedback is used to design and improve the employee experience to help organisations survive and thrive,” Outram concluded.
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