Finding the best clients to work with is no easy feat for a recruiter, as you want to ensure you can attract some of the best talent to fill an advertised role. However, have you ever considered that some companies may just be bad for business?
Below is a list of five firms who have consistently ranked among the lowest for employee satisfaction on platforms including Glassdoor, receiving a number of reviews from employees who have experienced poor worker wellness and wellbeing.
One of the first things many jobseekers do before applying for a role is to check out the company online, through previous employee reviews, so it may be worth thinking twice before advertising a role with a company who has had some negative ‘press’.
Despite being one of the biggest and most significant names in international business process outsourcing and professional services, Capita’s present and past employees seem to believe that the company is poorly run. Top reasons for dissatisfaction among workers include a perceived senior management ‘black hole’, and chances for career progression reportedly being dependent on ‘being one of the manager’s favourites’.
A former employee of over ten years recently gave the company a two-star review on Glassdoor, stating: “Lots of ideas floating around in management that never ever change because it’s embedded in their company to have too many processes and have leaders who bully their way to the top. In my first week as an executive, I was reprimanded by the EO (why was I even on their easer?!) and bullied by my line manager. Horrendous company and they treat their employees with no respect.”
2. JD Sports
Reports of poor working conditions have been rife for many years in JD Sports, and according to many employees, things simply haven’t changed enough. Workers have identified long working hours across the entire business and hard work with low pay as key contributions to poor wellness.
A former employee commented: “Extremely poor pay; if under 21 you get paid just £5 an hour. If you are 16, it is £4.79, which is basically modern-day slavery considering the rude customers and the busy day you have. Management would not help out at all.”
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3. The Financial Ombudsman
In 2017, several media outlets including This Is Money reported what they called a ‘staff meltdown’ at The Financial Ombudsman – citing 34 one-star Glassdoor reviews and numerous complaints over CEO Caroline Wayman as key issues. Things do not seem to have changed enough however, as the company still regularly receives poor reviews, whilst Wayman’s approval rate is just 15%.
One current employee commented: “Most important fact is they don't treat colleagues equally even if they talk about equality and diversity. The biggest impediment created by the senior management is they closed an extremely successful and stable department and set up a new department, which is now a big failure. Yet they don't want to admit their mistake and are getting rid of old staffs. Their decision has always been erratic with no definite plan of action. They created a toxic environment.”
4. Laura Ashley
Fashion behemoth Laura Ashley has long been identified as a brand with morale issues, but according to employees, the rifts at the company run far deeper. With an employee approval rating of just 10%, many believe CEO Kwan Cheong Ng to be unfit for his position, whilst key reasons for poor employee satisfaction include low pay, high turnover and ‘no benefits whatsoever’.
A former Manager at the company stated: “Unrealistic, mostly unattainable targets causing store morale to drop. Constantly pushing credit to each and every customer £5-£5,000 spends. Poor communication from regional managers. Quality of products is going down and down. Pay is awful in comparison to the likes of John Lewis, M&S and other competitors. Lack of paid over time but still expected to do it every week!”
Despite overall CEO approval ratings marking much higher than others on the list at 58%, prominent vacuum cleaner giant Dyson has a consistent issue with dissatisfied employees. Workers identified senior management applying favouritism to promotions and a poor work/life balance as key reasons for dissatisfaction.
A current manager commented: “Poor direction, terrible leadership, systems and processes. Drudging through poor organisational structure, unprofessional work practice, opinionated old ways of working is the unspoken format. Middle management is holding the place together with little support and motivation. Dyson is slowing down. Terrible transparency in most areas, large teams producing little. Growth and ambition have taken over from innovation, quality and really great products.”