IBM | HR's AI predicts when employees want to quit

HR's AI predicts when employees want to quit

As artificial intelligence (AI) grows in popularity among businesses, it’s no surprise to hear that more and more companies are using the tech to automate tasks and boost productivity.

However, tech firm IBM has gone one step further with its AI usage following the introduction of a new machine that can analyse employees and determine when they might quit.

According to a report by CNBC, IBM’s CEO Ginni Rometty revealed that the patented ‘predictive attrition program’, which can accurately predict an employee’s decision to quit in 95% of cases, reported Techspot.

Rometty shared that as a result of the new tech, IBM has saved around £228,226,500 ($300million) in ‘retention costs’, which is a promising figure considering the company employs around 350,000 staff members.

The programme has been designed to predict employee flight risk, while also offering actions for managers to follow in order to engage with employees.

While speaking at CNBC’s @ Work Talent + HR Summit this Tuesday, Rometty would not reveal the ‘secret sauce’ that allows the AI software to work, however she did share that its success comes through analysing many data points.

This new tool is part of IBM’s collection of products designed to overhaul the traditional human resources approach, giving managers the chance to engage with employees, while also retaining them. During the event Rometty described the classic HR model as needing a refresh and was one of the professions that needed the assistance of AI to improve its functions.

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There’s no doubt that AI can dramatically improve a workforce, for example HR Grapevine previously reported that one in five businesses are already fully deploying AI within their company, according to a study by Dun and Bradstreet.

Using the technology to analyse and determine when a staff member may be thinking of making the jump can save a company a great deal of money, while also giving managers the chance to acknowledge how an employee is feeling and improve HR practices. This programme can only be a good thing in the long term for IBM, so will we start to see more firms do the same?

Let us know your thoughts in the comments below…

Comments (1)

  • John ONeill
    John ONeill
    Thu, 4 Apr 2019 1:43pm BST
    Interesting approach, might be wise to invest up front in a culture which promotes growth and encourages retention at the same time? By the time your AI has flagged someone is a flight risk some of the damage is certainly done. I guess this AI's success could be measured in how quickly its insights rendered it redundant.

    In L&D and HR we all know the natural transition periods. Having AI to reinforce our awareness might be less effective than a program of study for our manager partners to ensure a continuous awareness of employee engagement and satisfaction. By all means use AI to highlight hotspots but prevention is better than cure.

    Treat the cause of talent loss, not the symptoms. If not you risk a culture in which your leaders start to feel they can wait for a red light on their dashboard before they intervene.

    I would be interested to know wht IBM did to retain the personel that made up the £228,226,500?

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