Cancelled interviews are your candidates' number one complaint

Cancelled interviews are your candidates' number one complaint

Cancelling or postponing interviews is one of the biggest frustrations for Brits during the interview process, according to research from Glassdoor released today.

The survey found that more than two in five (44%) UK workers or job seekers say that this would be among their biggest frustrations during the job interview process, with an equal number saying it is companies not giving them enough information about the job responsibilities.

Ranking third, 43% said that recruiters and hiring managers not responding in a timely manner is their biggest grievance.

“Recruiters have a challenging task coordinating multiple interviews and UK job seekers clearly feel they don’t like interviews being moved or cancelled,” said Julie Coucoules, Glassdoor’s Global Head of Talent Acquisition. “The good news is that this can be improved by any employer of any size.

"Recruiters that want to create an informative and organised process can use this feedback to make their interview process more effective and positive.”

When it comes to good interview experiences, more than half (53%) of UK workers and job seekers said that getting feedback from the company, even if they were not successful, is what they want.

One in two (50%) said they would want a company to set out clear expectations for them so that they could prepare well and 49% said they would appreciate a company communicating with them clearly and regularly.

And Brits tends to prefer the recruitment process to be as short as possible. Four in five (80%) respondents said they would want the entire interview process to take less than a month and 36% said less than a week.

In a 2017 study, Glassdoor’s Chief Economist Andrew Chamberlain found that the average length of the interview process in the UK is 27.5 days, but even the jobs with the fastest interview processes globally take a minimum of eight days or more.

“Time to hire is a key metric that many employers track and pay attention to, so recruiters and candidates really are on the same page when it comes to the outcome: they all want a quick and efficient match, getting informed, quality candidates on board as quickly as possible,” said Coucoules. “Nobody likes to have their time wasted, which is why it is so important for employers to provide a lot of information up front to allow people to make good decisions about the jobs they are applying for.”

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